Making a complaint

We work hard to ensure there are no problems with your mortgage but unfortunately, sometimes things don’t go to plan. If something has gone wrong and you want to make a complaint, we’ll work hard to understand the problem and put it right.
 

How to make a complaint 
 

If you need to make a complaint, you can contact us in writing or on the phone.
 

In writing: 

April Mortgages, PO Box 80198, London, NW1W 6FR

By telephone:

0333 456 1471

By email:

Complaints@AprilMortgages.co.uk

What happens when you make a complaint

We aim to resolve most complaints straight away, but it can sometimes take a little longer.

Whatever happens, we will keep you informed throughout the process and send a final confirmation once the complaint has been resolved.
 

What to do if we can't reach an agreement

The Financial Ombudsman Service is an independent organisation which helps to resolve complaints that customers and financial institutions haven’t been able to resolve themselves. If you are not satisfied with our response, or if we’ve been unable to resolve your complaint within eight weeks, you can refer the matter to them.

You can contact them as follows;
 

Write to: Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Call on: 0800 023 4567

complaint.info@financial-ombudsman.org.uk

www.financial-ombudsman.org.uk